EziOptx (operated by COOLIO, Plettenberg Bay, South Africa) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and how we keep it safe. By using our website, you consent to the practices described in this policy.
When you place an order, we collect your name, email address, phone number, and delivery address. We may also collect information about your browser and how you use our website, for the purpose of improving our service. We do not collect payment card details — all payment processing is handled securely by PayFast.
We use your personal information to process and fulfil your orders, communicate with you about your order status, send you relevant updates about our products (only if you have consented), and improve our website and services. We do not sell, rent or share your personal information with third parties for marketing purposes.
Your order details — including product, strength, quantity and delivery address — are stored securely via our Netlify Forms system and are accessible only to EziOptx staff for the purpose of fulfilling your order. Order records are retained for a period of 5 years in accordance with South African tax and commercial law requirements.
All payments are processed by PayFast, a PCI-DSS compliant South African payment gateway. EziOptx does not store, process or have access to your card details at any point. For PayFast's privacy practices, please visit payfast.co.za.
Our website may use basic cookies to improve your browsing experience. These are small files stored on your device that help us understand how visitors use our site. You can disable cookies in your browser settings, although this may affect some functionality of the website.
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.
In terms of the Protection of Personal Information Act (POPIA) of South Africa, you have the right to access the personal information we hold about you, to request correction of inaccurate information, and to request deletion of your information where we are not legally required to retain it. To exercise these rights, please contact us at ezioptx@gmail.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
For any privacy-related queries, please contact us at ezioptx@gmail.com or via WhatsApp on 082 828 2683.